Privacy Policy

Last Updated: 11/09/2024

Park4Me ("we," "us," or "our") values the privacy of our users ("you" or "your") and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including the Park4Me website, mobile applications, and other digital platforms (collectively, the “Service”). Please read this policy carefully to understand our practices regarding your information and how we will treat it.

1. Information We Collect

a. Personal Information

When you register for or use our Service, we may collect personal information such as:

• Contact Information: Your name, email address, phone number, and mailing address. This information is used to identify you and communicate with you regarding your use of our Service.
• Account Details: When you create an account, we may request information like payment details, such as credit card information or other payment methods. This data is processed securely by our third-party payment processors and is not stored on our servers.
• Identity Verification: If required, we may collect additional information for identity verification purposes, such as government-issued identification or utility bills.

b. Usage Information

We may collect data about how you use our Service, including:

• Location Data: With your permission, we may collect your real-time geographic location using your device’s GPS, Wi-Fi access points, or nearby cell towers. This helps us provide relevant parking locations and personalized suggestions. You can control location services through your device settings, and disable location tracking at any time.
• Device Information: Information about the device you use to access our Service, including IP address, browser type, operating system, device model, unique device identifiers, and app version. This data is used to optimize our website and app for different device types, improve performance, and troubleshoot issues.
• Activity Logs: We track interactions with our Service, such as pages viewed, searches entered, and features used. This helps us personalize your experience, improve functionality, and identify trends or common issues with our service.
• Payment Information: If you make a purchase or transaction through our Service, we collect payment-related information such as billing details, payment method, and transaction history. We use secure payment processors to ensure that sensitive information is encrypted and protected from unauthorized access.
• Cookies and Tracking Technologies: We use cookies and similar technologies to remember preferences, track activity, and improve user experience. These technologies may also help us show personalized ads. You can control cookies through your browser or device settings, but disabling cookies may affect the performance of our Service.
• Third-Party Data: With your consent, we may collect information from third-party services such as social media platforms. This may include your profile data, account interactions, or other publicly available information that helps us enhance your experience and offer personalized features.
• Error and Diagnostic Data: To improve the quality of our Service, we collect diagnostic and error data related to crashes, slowdowns, and bugs. This data helps us identify and fix issues quickly to enhance the overall user experience.
• Usage and Analytics Data: We analyze trends, measure engagement, and evaluate the effectiveness of features and content based on anonymous usage data. For example, we may collect aggregated data on time spent using our app, popular parking locations, and peak usage times, which helps us optimize our services.
• Security-Related Data: We monitor for suspicious activity, including failed login attempts or unauthorized access patterns, to help prevent fraud and secure your account. This includes data related to security measures like two-factor authentication (2FA) and password recovery.

c. Cookies and Tracking Technologies

We use cookies, web beacons, and other similar technologies to track how you use our website and app. These technologies allow us to provide personalized content, ads, and improve the overall experience. Cookies can store your preferences and help us understand which features you find most useful. You can manage cookie preferences through your browser or device settings and even disable tracking technologies. However, disabling cookies may limit some functionality of our Service.

2. How We Use Your Information

We use your information for the following purposes:

• Provide and Operate Our Service: We use your personal information to provide, maintain, and improve the features of our Service. This includes helping you find available parking spaces, processing payments, and providing customer support.
• Communicate with You: We may use your contact details to send important information about your account, updates, and changes to our policies. Additionally, we may send you promotional communications or marketing content (with your consent) related to our services and features.
• Personalize Your Experience: We use your usage and location data to provide personalized recommendations and improve your experience on our platform. This includes suggesting relevant parking spaces based on your preferences and location.
• Payment Processing: We process payment details to facilitate transactions and ensure accurate billing. Payment information is encrypted and handled securely by third-party payment processors.
• Enhance Security: We use security data to monitor your account and detect any potential fraudulent or unauthorized activities. We also use this data to enhance security features like two-factor authentication (2FA).
• Analyze and Improve Our Service: We collect usage data to analyze trends and understand user behavior. This helps us improve the functionality, quality, and user experience of our app and website.
• Legal Compliance: We may use or disclose your information to comply with legal obligations, such as government regulations, court orders, and law enforcement requests.
• Business Operations: We may use your data for internal purposes such as auditing, data analysis, and research to help improve our services and understand how users interact with our platform.

3. How We Share Your Information

Your information may be shared in the following situations:

• Service Providers: We share your data with third-party vendors who help us perform functions such as payment processing, customer support, and data analysis. These providers are contractually obligated to protect your data.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Compliance: We may disclose your information to government authorities or other third parties if required by law or in response to legal processes such as subpoenas, court orders, or regulatory investigations.
• Advertising Partners: We may share anonymous information with advertising partners to deliver targeted ads based on your usage data and preferences.
• Social Media and Marketing Platforms: If you interact with our Service via social media platforms, we may share your information with those platforms, but only according to your privacy settings on those platforms.
• Security and Fraud Prevention: We may share your data with security vendors and fraud prevention services to protect your account and prevent fraudulent activities.

4. Your Privacy Choices

You have the following privacy choices:

• Account Settings: You can update, modify, or delete your account information anytime through your account settings in the app or website.
• Location Data: You can enable or disable location tracking at any time through your device settings. If disabled, we may still collect other non-location-related data.
• Marketing Communications: You can opt-out of marketing emails or push notifications by following the unsubscribe instructions provided in those communications.
• Data Deletion: You may request the deletion of your personal data by contacting our customer support. Please note that certain information may be retained as required by law or for business purposes.
• Cookies and Tracking Technologies: You can manage your cookie preferences through your browser or app settings. This includes accepting or rejecting cookies for targeted ads and other purposes.
• Access to Personal Data: You can request a copy of the personal data we have collected about you by contacting us directly. We will provide your data in a machine-readable format, where possible.

5. Data Security

We take appropriate measures to protect your personal information from unauthorized access, alteration, or destruction. These measures include encryption, firewalls, and secure data storage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Children’s Privacy

Our Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will promptly delete it.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any significant changes by posting the revised policy on this page, and the "Last Updated" date will reflect the new revision. We encourage you to review this Privacy Policy periodically for any updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Park4Me Customer Support
Email: info@park4me.org
Address: 3308 DeReimer Ave FL 1, Bronx NY 10475, USA